Delivery & Returns

Return policy and information:
In all instances, you can call Speed Music on 01633 215577, or email for help.

All items, (excluding consumables such as drum heads, reeds & strings etc) are covered by a 12 month return warranty, unless stated otherwise in the product details. All items, (except special orders: handmade guitars or bespoke instruments made to order) are covered by a 14 day money back guarantee from the day of receipt. We are sure you will be delighted with your purchase, however, if you are unhappy with your item, please email us and we will do our best to help you.
Items returned under the 14 day money back guarantee are the responsibility of the customer until safely received by us.
All items returned must be fully complete in original condition, in the original packaging with all labels and instructions. Refunds will be made once the item has been fully checked and inspected. Refunds will be for the price of the item, excluding any shipping or associated costs. Items faulty or damaged on delivery must be reported within 2 working days of receipt. Faulty/damaged returns/collections will be made based on the original shipping service paid for and will be free of charge to the customer once the returned item has the reported fault verified. Items returned as faulty but found to be working on receipt will have a charge for re-sending the item applied.
Faulty items will be exchanged or a refund offered - please report to us by email within 28 days. For faulty items outside 28 days, please contact us by email and we will provide instructions for the return. The return to us will be at the customersícost and we will pay the return shipping.